About US


125 N Sunway Dr, AZ 85233 |  480 785 2DRY (2379) - Fax: 480 584 4112  |  care@preferredchoicerestoration.com

Mission Statement:
Preferred Choice Restoration’s mission is to perform at the utmost level of professionalism in the property damage restoration industry. Our goal is to be our customer's trusted restoration provider. We achieve this by delivering prompt, fair, quality service to our customers on every job. We ensure stable business growth and profitability through education and the use of state of the art equipment and promoting the goodwill of our company and fellow employees.
Code of Ethics:
As public service providers of property damage restoration, remediation and cleaning services to the public, Preferred Choice Restoration adheres to the following principles in our relationships with customers, business associates and employees:
* To treat our customers and their property with care and respect.
* To provide professional service in accordance with the highest industry standards of practice.
* To operate in a manner consistent with ethical principles and sound business practice.
* To be proficient in our work through ongoing participation in education and training.
* To provide our customers with accurate information concerning the scope of work required and its costs, maintaining strict impartiality in our professional opinions.

Industry Certification:
Preferred Choice Restoration continually commits itself to a higher level of competency, technical knowledge and workmanship. We are proud to be an ongoing member of the top associations. Our affiliations provide our management and staff access to the industry’s best research, knowledge, standards and training resources available.

The Certified Restorer® (CR) Certification Program focuses on damage repair and raising committed restorers to a higher level of professional ability. Education and study address both buildings and personal contents property. They are based on the structure and nature of materials, and the effects of various perils. Restoration theory addresses the mechanisms by which residue odors are removed. Toxic contamination, allergic response, water damage, contracts and insurance are also covered. The Certified Restorer Certification Program is widely recognized as the pre-eminent training program in damage repair and it is the Badge of Professional Excellence.
The Cleantrust (formally the Institute of Inspection, Cleaning and Restoration – IICRC) was formed to serve as an independent, non-profit certification body to set and promote high standards and ethics and to advance communication and technical proficiency within the inspection, cleaning and restoration service industries.

The Cleantrust approves independent schools and instructors to teach and administer IICRC certification programs. Currently, The Cleantrust has approximately 150 approved instructors for its 22 certification courses. The Cleantrust develops relationships between its registrants and other groups such as affiliated partners in carpet and upholstery manufacturing, and in the insurance industry. Consumers have assurance that when they hire The Cleantrust’s certified firms or technicians, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s highest standards of care.
Privately owned and operated; not a franchise. We have over 40 years of industry experience and continue to grow our talented and experienced staff of damage restoration professionals. We maintain ongoing technical certification and customer experience enhancement training.

Commercial & residential capabilities; no job is too big or too small. Extensive experience working with Insurance carriers, plumbers, property owners, business owners, property managers, community associations, third party administrators, independent adjusters, agents / brokers and service providers such as, plumbers, roofers, HVAC and general contractors.

Leading restoration / repair services, Customer Care Department, >98% customer satisfaction score company wide. Extensive list of references from satisfied customers.
Fast mobilization for emergency services 24 / 7 / 365. Covering the greater Phoenix area, we’re always nearby.

Commercially insured and bonded - Company branded apparel - Employee Background Checks
Extensive stock of state of the art, equipment resources for any job size. Electronic job documentation / reporting Content cleaning and inventoried storage in climate controlled facilities.
Community Focused:
We are your neighbor. We maintain involvement in local civic and industry associations. We support a number of charitable organizations and are committed to reinvesting in our local and state economy.